Home Privacy Policy

Privacy Policy

Who We Are

This website is operated by Compass 360. Our office is located at:

Compass Drug Screening of West Michigan
3108 Glade St.
Muskegon Heights, MI 49444
Email: [email protected]
Phone: 616.828.1415
Website: www.getscreenedwithcompass.com

We are committed to protecting your privacy and ensuring transparency in how your information is collected, used, and protected.

What Personal Data We Collect and Why We Collect It

We collect personal data to provide services, respond to inquiries, and ensure the functionality and security of our site. This may include:

  • Name, phone number, and email address (for appointment bookings and customer service)

  • Health-related information (as needed for specific screening or testing services)

  • Technical data, including IP address, browser type, and usage behavior (collected automatically for analytics and security)

Personal data may be collected through contact forms, appointment requests, cookies, and analytics tools. All data is collected based on your consent or a legal/contractual obligation.

Comments

We do not currently enable public comments on our website.

Media

Users are not permitted to upload media directly to our website.

Contact Forms

Information submitted through contact or appointment request forms is retained for customer service purposes only and is not used for marketing without your consent. We may retain form data for up to 12 months for internal recordkeeping.

Cookies

Our site uses cookies to improve user experience, track performance, and ensure site functionality. You can adjust your browser settings to decline cookies, though doing so may affect some features of the website.

Analytics

We use analytics tools to understand website traffic and improve our services. This includes anonymous tracking of site visits and user behavior. Users can opt out of analytics tracking through their browser settings.

Who We Share Your Data With

We do not sell or rent your personal data. We may share information with:

  • Service providers assisting in operations (e.g., hosting, payment processing)

  • Regulatory authorities if required by law

  • Text message providers, solely for communication purposes; opt-in data is not shared with third parties beyond providers facilitating the service

How Long We Retain Your Data

We retain personal data only as long as necessary:

  • Contact form data: up to 12 months

  • Appointment and client service records: up to 7 years (as required by law)

  • Analytics data: up to 26 months

What Rights You Have Over Your Data

You may request:

  • Access to the personal data we hold about you

  • Correction of inaccurate data

  • Deletion of your data, subject to legal and contractual limitations

Where Your Data Is Sent

Some data may be processed or stored by third-party services outside of the United States. We work only with providers that maintain strong data protection practices.

How We Protect Your Data

We implement standard security measures, including:

  • Secure servers and encrypted transmissions

  • Staff training on data protection

  • Access controls and administrative safeguards

Data Breach Procedures

In the event of a data breach, we follow a documented response protocol that includes internal reporting, user notification where applicable, and resolution tracking.

Third-Party Data

We do not currently receive user data from third-party advertisers or platforms.

Automated Decision-Making

We do not engage in automated decision-making or profiling that affects users.

Industry Regulatory Disclosures

Compass Drug Screening complies with applicable healthcare privacy laws, including HIPAA, when handling sensitive health-related data.

Contact Information

For any questions or concerns regarding this privacy policy, please contact:

Compass Drug Screening of West Michigan
Email: [email protected]
Phone: 616.828.1415